Following the steps below provides (what we think is) the smoothest multi-order experience.
1) Add the item(s) you would like to send in your cart.
2) From the CART check-off "Send to Multiple Recipient(s)"
3) You will now see a box to enter a new addresses or select from existing names in your address book. At the end of this row there is a (+) and (-) option. Click (+) as many times as people you will be shipping the gift to.
4) Enter in the addresses of your recipients. Once you enter an address in once, it will automatically save it. BE SURE to DOUBLE CHECK street name spelling and zip codes.
5) If you are sending multiple items to the same address, you only need select the address for each item, and they will group + total in the CHECKOUT.
For more information about gifts & gift shipping check out more of our FAQs below or call us at 1-800-960-1500.
Yes. You can add a gift message with any order for free.
If you're having trouble adding a Gift Message, please refer to the directions below.
1) In your CART you must selectSend to Gift Recipient(s) even if you are shipping one gift.(This will also allow you to save your gift recipient's address in as an address in your address book for future orders!)
3) On the CHECKOUT PAGE there will be a place for a gift message below the shipping information.
. . . You're all set!
The message you write will show up on the packing slip with your name, but no price information.
Yes, you can. If you received a Holiday Catalog flyer from us you can use the provided order form, or you can print a new form (or additional pages) here.
Our 5% OFF Holiday Discount applies to Online Orders only.
If you need help navigating our online shop you are welcome to email us at community@starcross.org and we will gladly help you with your order experience.
We also suggest that you check out our other FAQs below, which may help to answer questions in teh meantime!
Yes! In fact, we think our books & olive oil, wreaths & dried fruit make wonderful gifts!
With our New Shop we have a new process for ordering gift orders online.
Fill your cart with the desired gift items. If you have not previously selected the "Is this a Gift?" box on the product page, go to your cart, check the "Ship to Multiple Addresses"box at the top left. From there you can add or remove products, along with addresses of those you'd like to send your gift to!
If you need further assistance, or would like to ship multiple products in quantities larger than 10, you can email us at community@starcross.org and we would be glad to assist you!
Yes, you can! We encourage you to make an account in order to maintain an address book. You can do this by clicking the person icon at the top right of our Shop page (between the search function and shopping cart), or when you are checking out.
Please review the accuracy of addresses carefully! Wrong addresses may create errors with your order, or delay or prevent delivery.
As of August 2020 we have a new website for our shop. This does mean that you will need to make a new account so that you can review and update recipients in the future. This also means that you need to re-enter some information for gift recipients.
If you need further assistance please email us at community@starcross.org and we will be happy to help!
Please note: Accounts with www.starcross.org are not associated with our Shop.
After your order is fulfilled and ready to ship, you will receive an invoice and tracking number with information regarding your gift order.
A correct street address is important - UPS Ground does not deliver to PO Boxes. Address corrections made after packages have been picked up by UPS may result in extra charges to the buyer - $10 for the correction plus any transportation costs. These fees are charged to us by UPS. Address corrections will also add at least one day to the delivery time and, during busy holiday times months, and may result in longer delays.
We recommend letting gift recipients know in advance that something will be delivered. UPS will not require a signature at residential addresses and they will leave the package if no one is at home and the UPS courier feels it is safe to do so. We recommend use caution when shipping to an apartment building due to the size of Olive Oil Box Collections.
No, we do not gift wrap our items. But they are packed safely and securely so that they arrive in great condition for your gift recipient(s). Please be sure to alert us immediately of any issues you or your gift recipient may have encountered upon reciept.
Olive Oil Box Collections are packaged and shipped individually, and sent via UPS Ground. Shipping charges are determined by the weight of the collection. All Bottle Collections can be shipped anywhere within the Continental United States.* Box Collection Flat Rates range from $12 - $20. There is an individual charge for each collection that you order.
Books are sent via USPS Media Mail.
*We will ship to HI, AK and PR using USPS Priority Mail.
All orders are packed and shipped within 1-3 business days of online/phone orders. During the busy holiday season ship dates may be delayed due to high volume.
SHIPPING:
We ship Monday - Friday. Orders placed after 4 pm PST will be processed the following day (M-F).
DELIVERY & GIFT SHIPPING:
We recommend letting gift recipients know in advance that something will be delivered. UPS will not require a signature at residential addresses and they will leave the package if no one is at home and the UPS courier feels it is safe to do so. We recommend use caution when shipping to an apartment building due to the size of Olive Oil Box Collections.
A correct street address is important - UPS Ground does not deliver to PO Boxes. Address corrections made after packages have been picked up by UPS may result in extra charges to the buyer - $10 for the correction plus any transportation costs. These fees are charged to us by UPS. Address corrections will also add at least one day to the delivery time and, during busy holiday times months, and may result in longer delays.
Are you seeing a message that looks similar to the above image? Don't worry!
First, we have a couple of questions for you!
1) Are all addresses accurate? (especially Zip Codes & Street Names) This may be preventing a calculation to be made by 3rd party shipping.
2) Did you order the same Item / Box Collection multiple times to the same address? As a "safety measure" for our customers we have a limit set because each Box Collection is packed and shipped individually. Our goal is to prevent you from overpaying on shipping charges.
For example: If you order a 2 Bottle Box [quantity: 2], you will receive two separate boxes, each charged $12 for shipping, even if they are going to the same address. Often times this happens in error! We might suggest instead ordering a 4 Bottle Box, to save on shipping & handling fees - and to be environmentally friendly!
If you DO in fact want to order 4+ Individual Box Collections to the same address, please email us at community@starcross.org and we will gladly help to process your order!
*Please note, Box Collections given "as gifts" are not gift wrapped.
All gift cards are issued via email to the customer. If you order multiple gift cards (of the same denomination or otherwise) they will be emailed to you separately. You will receive a separate invoice email.
After receiving your Gift Card(s) you can forward along to your recipient from your email, with a personal message etc. We also suggest that you can print out the Gift Card in order to include in a Gift Basket, Personal Card, Stocking, or however you'd like to pass along the the gift of Starcross Shop items!
Please note: Gift Cards are automatically activated at time of purchase.
In light of COVID-19, for safety reasons, all items unopened or otherwise, are considered Final Sale. If your order arrived with damages please email us at community@starcross.org for assistance.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (Olive Oil, Dried Fruit), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Yes, it is! Our Olive Trees (and Farm) are Certified Organic by California Certified Organic Farmers (CCOF). CCOF is a United States Department of Agriculture (USDA)-accredited organic certifying agency and trade association, located in Santa Cruz, California.
Olive Oil is sensative to sunlight, which is why we bottle ours in a dark glass bottle. We recommend keeping it in a cupboard (one that you can easily access!) or out of direct sunlight in your kitchen.
Our Olive Oil is 100% USA made. Our Farm is located in the Northwest corner of Sonoma County, California. Our Olive Trees produce all of the Oil that we sell. We Mill and store our oil in our barn, on site.
We recommend using your Olive Oil within 6 months after opening. Unlike wine, Olive Oil quality decreases with age. Overall, Olive Oil has a shelf life of about 2 years, which is why we include our harvest date on the bottles.
In addition to Fusti fills, we connect with restaurants and other small business to provide our Extra Virgin Olive Oil Wholesale at a discounted rate. Each year our yield / ability to provide bulks sales varies. For inquiries, please contact Sister Julie DeRossi at community@starcross.org.
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